Designing of service spaces comes with a responsibility beyond just the aesthetics. Functional aspects – customer orientation, back of the house design, and service delivery – are just as important. It is only when all these factors are implemented cohesively that the design of spaces lend itself to a smooth workflow, optimal efficiency and a quality experience for customers.

Speaker Profile

Professor Munjal brings in a diverse experience of over 23 years in both industry and academia. During his early career he worked in management positions in the hospitality and retail sectors both in India and internationally. Taj Group of Hotels, Aramark Corporation (USA) and Compass Group are some of the prominent companies he has worked for at various management positions. In academics, his strengths lie in the domain of ‘Strategic Management’, ‘Operations Management’ and ‘Sustainable Tourism’. He is an active researcher who has published widely in international and domestic journals of repute in the areas aligned with his teaching interests.

He has been associated with Vedatya Institute for over twelve years and has provided leadership to its Hospitality School prior to being elevated to his current role.