About the Event
Team of faculty and trainers from Vedatya delivered a customized training programme for the MRS Group aimed at getting the team at their new property in Bikaner, 'Narendra Bhawan' (an amazing up market, luxury hotel) get ready to open for business in October 2016. This 'pre-opening' training programme covered a range of training needs that were identified by the leadership at MRS , including aspects like building service excellence, working as a team and demonstrating leadership skills.
Operational training covering all key operational departments like Front Office, Housekeeping, Food and Beverage Service and Food production was a core part of this assignment. Important elements like training in HACCP processes was also embedded in this training programme, along with workshops on fire prevention, safety and security and grooming standards for the team at Narendra Bhawan. The programme that lasted for nearly 15 days concluded with a session on attitudinal and motivation construct that can allow the employees at the hotel deliver the promise to their guests.
The programme was extremely well received by the participating employees as well as the leadership at MRS Group