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Customer Complaint Behavior And Satisfaction In A B2b Context: A Longitudinal Analysis | Matti Haverila & Earl Naumann

Antecedents And Consequences Of Organisational Citizenship Behaviour (Ocb): A Conceptual Framework In Reference To Health Care Sector | Hardeep Chahal & Shivani Mehta

A Revival Of Compound Semiconductor Material Innovation: Strategic Technology Spillovers In Japan’s Nonferrous Metal Industry In The 2000s | Masahiro Nakagawa & Chihiro Watanabe

An Integrated Framework For Service Quality, Customer Satisfaction And Behavioral Responses In Indian Banking Industry – A Comparison Of Public And Private Sector Banks | Monica Bedi

Risk Management In Software Outsourcing-A Portfolio Analysis Of India’s Case Based On Software Export Market Constitution | Weilin Zhao & Chihiro Watanabe

Are We Satisfied With Incompetent Services? A Scale Development Approach For Service Recovery | Nidhi Sabharwal, Harmeen Soch & Harsandaldeep Kaur

In Search Of Personality Inventory For Indian Managers:An Application Of Structural Equation Modelling R | Malay Biswas

Hospitality Internship Placements: Analysis For United Kingdom And India | Anjana Singh & Kirti Dutta

Increased Interest Expense And Management’s Expense Preference Behaviour Of Publicly-Traded Restaurant Firms | Arun Upneja, Michael Dalbor, Nan Hua & Toni Repetti

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