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An Empirical Analysis Of Firm Revitalisation, innovation By Sectors And Revitalisation Institutions | Gentoku Yoshikawa & Chihiro Watanabe

Manager And Patient Perceptions Of A Quality Outpatient Service: Measuring The Gap | Mohammed Shahedul Quader

Using Servqual To Measure The Service Quality Of Travel Agents In Guangzhou, South China | Zhou Ruiqi & Pritchard Adrian

Co-Evolutionary Domestication For Selfpropagating Functionality Development: Lessons From Mobile Phone Business Ventures | Noritomo Ouchi & Chihiro Watanabe

India’s Export Of BPO Services: Understanding Strengths, Weaknesses And Competitors | Meenakshi Rajeev B P Vani

Customer Expectations And Perceptions Across The Indian Banking Industry And The Resultant Financial Implications | Kirti Dutta & Anil Dutta

An Empirical Study Of The Work Attitudes Of Generation Y College Students In The Usa: The Case Of Hospitality And Merchandising Undergraduate Majors | Bharath M. Josiam, Christy Crutsinger, Johnny Sue Reynolds, Thao-Vi Dotter, Sumeetra Thozhur, Tom Baum & Frances. G. Devine

Successful Social Entrepreneurship: The Case Of The Eaglehawk Recycle Shop | Jessie Harman

Value Chain For Higher Education Sectorcase Studies Of India And Tanzania | Urvashi Makkar, Elisante ole Gabriel & S.K.Tripathi

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