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GATS And Liberalisation Of Services: Implications For India | Krushna Mohan Pattanaik

Managers Attitude Towards Technology Orientation In SSIs Of Chandigarh-Mohali Industrial Clusters | Hardeep Chahal & Ruchi Kohli

Diagnosing Quality Of Reproductive Health Services Provided Through Public Health System In India: Application Of System’s Framework | P. R. Sodani

Service Quality In Bangalore Hospitals – An Empirical Study | R. Rohini & B. Mahadevappa

Relationship Bonding Tactics, Relationship Quality And Customer Behavioral Loyalty – Behavioral Sequence In Taiwan’s Information Services Industry | Wen-Hung Wang, Chiung-Ju Liang & Yung-De Wu

An Empirical Analysis Of Firm Revitalization Innovation – Lessons From Japan’s Lost Decade Towards A Service-Oriented Economy | Gentoku Yoshikawa & Chihiro Watanabe

Influence Of Switching Barriers On Service Recovery Evaluation | Fredy Valenzuela, David Pearson & Roger Epworth

An Examination Of Current Food And Beverage Trends In India And An Assessment Of Potential Demand For Luxury Food And Beverage Products: Implications For Managers | Sumant Sarin & Clayton Barrows

Internationalization Of Services: The Global Impact Of Us Franchise Restaurants | Mahmood A. Khan

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