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Service Quality In Bangalore Hospitals – An Empirical Study | R. Rohini & B. Mahadevappa

Relationship Bonding Tactics, Relationship Quality And Customer Behavioral Loyalty – Behavioral Sequence In Taiwan’s Information Services Industry | Wen-Hung Wang, Chiung-Ju Liang & Yung-De Wu

An Empirical Analysis Of Firm Revitalization Innovation – Lessons From Japan’s Lost Decade Towards A Service-Oriented Economy | Gentoku Yoshikawa & Chihiro Watanabe

Influence Of Switching Barriers On Service Recovery Evaluation | Fredy Valenzuela, David Pearson & Roger Epworth

An Examination Of Current Food And Beverage Trends In India And An Assessment Of Potential Demand For Luxury Food And Beverage Products: Implications For Managers | Sumant Sarin & Clayton Barrows

Internationalization Of Services: The Global Impact Of Us Franchise Restaurants | Mahmood A. Khan

An Exploratory Investigation Of Customer Loyalty And Retention In Cellular Mobile Communication | Anita Seth, Kiran Momaya & H.M. Gupta

Relationship Marketing And Innovation: The Case Of The Launch Of Wireless Local Loop Telecommunication Services In France | Ga’l Bonnin, Olivier Segard & Pierre Vialle

Effects Of Tourism Development On The Local Poor People – Case Study In Taibai Region China | B. Zeng, R. W. Carter, T. De Lacy & Johannes Bauer

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