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Corelates Of Service Quality In Banks: An Empirical Investigation | Mushtaq A. Bhat

Service Quality: Revisiting The Two Factors Theory | Nimit Chowdhary & Monika Prakash

Structural Equation Modeling Of Factors That Influence Consumer Internet Purchase Intentions Of Services | David Njite & H.G. Parsa

The Capacity Utilization Of An Airline And Its Impact On Cost | Danish A. Hashim

Sources Of Small And Medium Enterprises Excellent Business Performance In A Service Oriented Economy | Koji Tanabe & Chihiro Watanabe

Understanding The Success Factors For Independent Restaurants In The Delhi / Gurgaon Region: An Analysis Of The Gap Between Management Perceptions And Customer Expectations | Karnikeya Budhwar

The State Bank Of India A Progressive Study Of Transformation Of A Socialistic Welfare Organization Into A Market Entity Parul Goyal, Kirti Sharma & Vinnie Jauhari

The State Bank Of India: A Progressive Study Of Transformation Of A Socialistic Welfare Organization Into A Market Entity | Parul Goyal, Kirti Sharma & Vinnie Jauhari

Tackling Panic Withdrawals: Some Lessons | Pramod Paliwal & Pratima Harigunani

Switchers And Stayers: An Empirical Examination Of Customer Base Of An Automobile Wheel Care Centre | Smriti Sood & Praveen Kathuria

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