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Relative Importance Of Service Quality Dimensions: A Multisectoral Study | Sheetal B. Sachdev & Harsh V. Verma
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RAD Based Prototyping Methodology For Timextra E-Commerce | Aishah Sabki, Pervaiz K. Ahmed & Glenn Hardaker
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Quality Of Secondary Education And Labour Market Requirement | Juma S. Ghailani & Sami A. Khan
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Firm Strategy In Shifting To Service-Oriented Manufacturing – The Case Of Japan’s Electrical Machinery Industry | Chihiro Watanabe & Jae Yong Hur
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Attributes, Benefits, Customer Satisfaction And Behavioral Loyalty?An Integrative Research Of Financial Services Industry In Taiwan | Chiung-Ju Liang & Wen-Hung Wang
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An Exploration Of Managerial Skills And Organizational Climate In The Educational Services | Vandana Punia, B.K. Punia & Indira Dhull
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What Happens To My Information If I Make A Hotel Booking Online: An Analysis Of On-Line Privacy Policy Use, Content And Compliance By The International Hotel Companies | Peter O’ Connor
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Service Leadership Study | Nimit Chowdhary & Bhagwati P. Saraswat
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Retailing At Petrol Pumps : From Commodity Dispensing To Customer Service | P. Kumar & A. Sahay
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