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Firm Strategy In Shifting To Service-Oriented Manufacturing – The Case Of Japan’s Electrical Machinery Industry | Chihiro Watanabe & Jae Yong Hur
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Attributes, Benefits, Customer Satisfaction And Behavioral Loyalty?An Integrative Research Of Financial Services Industry In Taiwan | Chiung-Ju Liang & Wen-Hung Wang
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An Exploration Of Managerial Skills And Organizational Climate In The Educational Services | Vandana Punia, B.K. Punia & Indira Dhull
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What Happens To My Information If I Make A Hotel Booking Online: An Analysis Of On-Line Privacy Policy Use, Content And Compliance By The International Hotel Companies | Peter O’ Connor
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Service Leadership Study | Nimit Chowdhary & Bhagwati P. Saraswat
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Retailing At Petrol Pumps : From Commodity Dispensing To Customer Service | P. Kumar & A. Sahay
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Measurement And Enablement Of Information Systems For Organizational FlexibilIty: An Empirical Study | Ramaraj Palanisamy & Sushil
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Growth Opportunities In An Emerging Sector -The Case Of Nirulas | Vinnie Jauhari
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Customer Relationship Management (CRM) & Corporate Renaissance | M.L. Agrawal
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