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Measuring Customer Relationship Management | Rajnish Jain, Sangeeta Jain & Upinder Dhar

Marketing Effectiveness In Merchant Banking Services – A Comparative Study Of Public And Private Sector | Alka Sharma

E-Commerce In India: Challenges And Choices | S.K.Kuthiala

Doha: An Environmental Threat And Opportunity Profile | Zillur Rahman & S K Bhattacharyya

Distributed Teams In E-Work Organisations: The New Issues | Shiri Ahuja

Critical Success Factors In UK And Dutch Hotels | Bob Brotherton, Eef Heinhuis, Kenneth Miller & Monique Medema

Creating Customer Life Time Value Through Effective CRM In Financial Services Industry | Tapan K Panda

Changing Pattern Of University Finances In India | Jandhyala B G Tilak & P Geetha Rani

Reorienting HRD Strategies For Tourists’ Satisfaction | Nageshwar Rao & R. P. Das

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