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Customer Response To Service Recovery In Online Shopping | Poh-Lin Yeoh, Abdolreza Eshghi, Sam W. Woolford & Gul Butaney

Ascertaining The Item Structure Of Consumer Based Brand Equity: A Factor Specific Approach | Nishkrati Gupta & Mohd. Adil

Pursuing Success In Service Recovery: A Conceptual Framework Of Salesperson’s Power In Selling Centre | Prabakar Kothandaraman, Raj Agnihotri & Rebecca E. Dingus

Exploration Of Service Quality Factors In Restaurant Industry: A Study Of Selected Restaurants In New Delhi Region | Gaurav Tripathi & Kartik Dave

Dimensions Of Retail Service Convenience In Emerging Market Settings – A Qualitative Investigation | Shaphali Gupta & Dinesh Sharma

Dimensional Analysis Of Customer Experience In Civil Aviation Sector | Vinay Chauhan & Deepak Manhas

Decoding The Strategic Growth Challenges Faced By The Indian Hospitality Sector | Durgamohan Musunuri & Sonia Bharwani

Consumer Comment Behavior And The Calendar Effect: A Longitudinal Study In Services | Milos Bujisic & H.G. Parsa

Consumer Advocacy’s Impact On Satisfaction And Loyalty | Sanjit Kumar Roy, Abdolreza Eshghi & Ali Quazi

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