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Academics
School of Hospitality and Tourism Management
School of Culinary Excellence
School of Management & Entrepreneurship
Admission & Aid
Undergraduate Admission
Postgraduate Admission
Financial Aid
Placement
Hospitality Management
Culinary Arts
Business Studies
Campus Life
Gallery
Campus Highlights
Student Life
Research
Faculty Publications
Blog
Journal of Services Research
Conferences
FDP/Workshops
About Vedatya
Vedatya at a Glance
Team
Partnerships
News & Media
Contact
Apply Now
Category
Home
/ Customer Relationship Management
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Customer Relationship Management
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Customers’ Behavioural Intention – Actual Behaviour Gap In Carbon Footprint Reduction Practices Of Restaurants | Sruthi Dinesh & Y. Muniraju
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Multiple Relationships With Multiple Stakeholders: The Scope Of Relationship Marketing For Public Services | Alex G. Gillett
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Assessing the Impact of Restaurant Service Quality Dimensions on Customer Satisfaction and Behavioural Intentions | Gaurav Tripathi & Kartik Dave
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Exploring The Dimensions Of Customer Experience And Its Impact On Word-Of-Mouth: A Study Of Credit Cards | Hardeep Chahal, Gurjeet Kaur & Anu Rani
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A Typology of Service Organizations as a Function of Customer Participation, Intangibility and User Type | Banasree Dey, Jones Mathew & Anup K. Singh
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Remarkor: Relationship Marketing Orientation On Local Government Performance | Alex G. Gillett
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Satisfied and productive boundary spanners: a model of resiliency and customer expectations | Raj Agnihotri, Michael T. Krush, Kevin J. Trainor & Sukumarakurup Krishnakumar
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Do Demographics Influence Customer Service Quality Perceptions? A Comparative Study Of Indian And Foreign Banks | Jawahar Lal, Madhu Vij & Sonali Jain
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Dimensions Of Retail Service Convenience In Emerging Market Settings – A Qualitative Investigation | Shaphali Gupta & Dinesh Sharma
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