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Academics
School of Hospitality and Tourism Management
School of Culinary Excellence
School of Management & Entrepreneurship
Admission & Aid
Undergraduate Admission
Postgraduate Admission
Financial Aid
Placement
Hospitality Management
Culinary Arts
Business Studies
Campus Life
Gallery
Campus Highlights
Student Life
Research
Faculty Publications
Blog
Journal of Services Research
Conferences
FDP/Workshops
About Vedatya
Vedatya at a Glance
Team
Partnerships
News & Media
Contact
Apply Now
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Customer Relationship Management
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Service Quality: Construct Comprehension And Evolution Over Time | Ekta Duggal & Harsh V Verma
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Progressives, Loyalists, Multinationals, and Newcomers: Clusters for Targeting Organisational Customers of Insurance | Eappen Thiruvattal, Dean Petrovici & Jose M. Alcaraz
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Modeling The Consequences Of Customer Confusion In A Service Marketing Context: An Empirical Study | Manoj Edward & Sunil Sahadev
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Consumer Behaviour In Restaurants: Assessing The Importance Of Restaurant Attributes In Consumer Patronage And Willingness To Pay | H.G. Parsa Amy Gregory John. T. Self Kirti Dutta
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Service Quality In Hybrid Services: A Consumer Value Chain Framework | Nada Nasr, Abdolreza Eshghi & Shirshendu Ganguli
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Customer Complaint Behavior And Satisfaction In A B2b Context: A Longitudinal Analysis | Matti Haverila & Earl Naumann
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An Integrated Framework For Service Quality, Customer Satisfaction And Behavioral Responses In Indian Banking Industry – A Comparison Of Public And Private Sector Banks | Monica Bedi
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Are We Satisfied With Incompetent Services? A Scale Development Approach For Service Recovery | Nidhi Sabharwal, Harmeen Soch & Harsandaldeep Kaur
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Effect Of Deceptive Advertising On Claim Recall:An Experimental Research | Komal Nagar
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