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Academics
School of Hospitality and Tourism Management
School of Culinary Excellence
School of Management & Entrepreneurship
Admission & Aid
Undergraduate Admission
Postgraduate Admission
Financial Aid
Placement
Hospitality Management
Culinary Arts
Business Studies
Campus Life
Gallery
Campus Highlights
Student Life
Research
Faculty Publications
Blog
Journal of Services Research
Conferences
FDP/Workshops
About Vedatya
Vedatya at a Glance
Team
Partnerships
News & Media
Contact
Apply Now
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Service
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Service
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Page 5
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Customer Complaint Behavior And Satisfaction In A B2b Context: A Longitudinal Analysis | Matti Haverila & Earl Naumann
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Antecedents And Consequences Of Organisational Citizenship Behaviour (Ocb): A Conceptual Framework In Reference To Health Care Sector | Hardeep Chahal & Shivani Mehta
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An Integrated Framework For Service Quality, Customer Satisfaction And Behavioral Responses In Indian Banking Industry – A Comparison Of Public And Private Sector Banks | Monica Bedi
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Risk Management In Software Outsourcing-A Portfolio Analysis Of India’s Case Based On Software Export Market Constitution | Weilin Zhao & Chihiro Watanabe
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Are We Satisfied With Incompetent Services? A Scale Development Approach For Service Recovery | Nidhi Sabharwal, Harmeen Soch & Harsandaldeep Kaur
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In Search Of Personality Inventory For Indian Managers:An Application Of Structural Equation Modelling R | Malay Biswas
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Pricing Saas Models: Perceptions Of Business Service Providers And Clients | Mary Mathew & Sumesh Nair
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Adaptive Efficiency Of Japan’s National Innovation System Toward A Service Oriented Economy | Chihiro Watanabe, Shinichi Akaike & Jae-Ho Shin
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Effect Of Deceptive Advertising On Claim Recall:An Experimental Research | Komal Nagar
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