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Academics
School of Hospitality and Tourism Management
School of Culinary Excellence
School of Management & Entrepreneurship
Admission & Aid
Undergraduate Admission
Postgraduate Admission
Financial Aid
Placement
Hospitality Management
Culinary Arts
Business Studies
Campus Life
Gallery
Campus Highlights
Student Life
Research
Faculty Publications
Blog
Journal of Services Research
Conferences
FDP/Workshops
About Vedatya
Vedatya at a Glance
Team
Partnerships
News & Media
Contact
Apply Now
Satisfied and productive boundary spanners: a model of resiliency and customer expectations | Raj Agnihotri, Michael T. Krush, Kevin J. Trainor & Sukumarakurup Krishnakumar
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2014
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Satisfied and productive boundary spanners: a model of resiliency and customer expectations | Raj Agnihotri, Michael T. Krush, Kevin J. Trainor & Sukumarakurup Krishnakumar
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Revisiting Social Marketing Mix: A Socio-Cultural Perspective | Parul Goyal Wasan & Gaurav Tripathi
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Overeducation and the influence of job attributes: A study conducted in the city of Kochi | Razeena Rasheed & P.R. Wilson
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Does Green Hotel Image Influence Guests Behavior: The Case Of Generation Y | Marketa Kubickova, H.G. Parsa, Khaldoon Nusair & Hsin-Hui Sunny Hu
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Do Demographics Influence Customer Service Quality Perceptions? A Comparative Study Of Indian And Foreign Banks | Jawahar Lal, Madhu Vij & Sonali Jain
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Customer Response To Service Recovery In Online Shopping | Poh-Lin Yeoh, Abdolreza Eshghi, Sam W. Woolford & Gul Butaney
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Ascertaining The Item Structure Of Consumer Based Brand Equity: A Factor Specific Approach | Nishkrati Gupta & Mohd. Adil
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Pursuing Success In Service Recovery: A Conceptual Framework Of Salesperson’s Power In Selling Centre | Prabakar Kothandaraman, Raj Agnihotri & Rebecca E. Dingus
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Exploration Of Service Quality Factors In Restaurant Industry: A Study Of Selected Restaurants In New Delhi Region | Gaurav Tripathi & Kartik Dave
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