on Services Managment
India | Rs. 750; Other Countries | $35 + $30 courier charges
Services Industry is an area which will be one of the key drivers for economic growth. In this scenario, it is important that aspects such as productivity, management of processes, growth drivers, critical factors for success are identified and policy implications generated both at the industry and firm level. Healthcare, education, telecommunications, hospitality and tourism, consulting, post sales services, software are some of the areas which are witnessing lot of action. It is therefore important that issues in these areas are identified.
The proceedings contains researched papers in the above areas. It has a total of 121 papers on various issues on services management.