Services Management

Postgraduate
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Post Graduate Programme in
Services Management

1 year full-time certificate program

Awarded by Vedatya Institute

This programme provides an in-depth knowledge and understanding of the Customer Service, Sales & Marketing and Operations Management Function with a special focus on the service industry. Only working professional in the service industry are eligible to apply for this program. Learn more about the program below:

The modules are designed to equip the students with a thorough insight of all the related elements which essentially hone their skills to discharge the role of a sales executive/customer services executive and eventually a function manager. The programme will focus on the operational, as well as the non-operational facets. It is the best fit for the service industry professionals wanting to advance their careers.

Aspects like buyer behavior, market research; managing customer experience, sales promotion techniques, managing operations in a customer-facing business, understanding of revenue management, and online marketing will be embedded in the curriculum. The program is targeted towards working professionals with a Bachelor’s degree in any field, currently working in the ‘services’ focused business.

Eligibility and Admission Criteria

Graduate with 50% marks in any stream from an Indian or a foreign university.

Candidates with up to 2 years of work experience will be given preference.

Selection is based on personal interview and aptitude test

A candidate can either fill online application form or download it from the website and send the duly filled application form to the address mentioned on the form along with a draft of Rs.1500 drawn in the favour of “Umak Educational Trust” payable at Gurugram. Candidate can also obtain the application form from the Institute’s Admission Office by depositing Rs.1500 in cash

Semester 1

Managing Customer Experience

Fundamentals of Selling

Understanding Marketing Mix*

Buyer Behaviour*

Semester 2

Revenue Management Basics

Operations in Customer-Facing Business

Research & Market Intelligence*

Understanding E- Selling and Distribution*

Semester 3

On the Job Project Work

Project Report

 

Note – * Please choose one

  •  
  • Year 1
  •  
  • Installment 1
  • Installment 2
  •  
  • Vedatya Fee(₹)
  •  
  • 45,000
  • 40,000

Total

85,000

 

Note:

 

»GST @18% and any other applicable taxes are additional. Taxes are subject to revision as per the statutory policy of the government of India.

»First installment is payable as per the date communicated in the offer letter.

Terms and Conditions

»

A refundable programme security deposit of Rs. 15,000 is to be paid at the time of admission. This is fully refundable when the student completes the programme or for some reason when he/she leaves the programme.

»

If a student leaves the program in the middle of an academic year, then he/she is liable to pay half the annual fee for the particular year.

»

Any taxes as applicable by law are not included in fees and will be charged additionally.

Fee Refund Policy

» Fee once paid is not refundable except the security deposit.

Placement Highlights

We let our record speak for itself.

» Placement in some of the leading multinational companies such as Adidas, EY, American Express and HP




» Average salary of up to Rs. 22,500

» Highest salary of Rs. 28,000

 

 

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