Post Graduate Programme in Services Management | PGPSM

1 year full-time certificate program | Awarded by Vedatya

About the Course

This programme provides an in-depth knowledge and understanding of the Customer Service, Sales & Marketing and Operations Management Function with a special focus on the service industry. The modules are designed to equip the students with a thorough insight of all the related elements which essentially hone their skills to discharge the role of a sales executive/customer services executive and eventually a function manager. The programme will focus on the operational, as well as the non-operational facets. Aspects like buyer behaviour, market research; managing customer experience, sales promotion techniques, managing operations in a customer facing business, understanding of revenue management and online marketing will be embedded in the curriculum. The program is targeted towards working professionals with a Bachelor degree in any field, currently working in the 'services' focused business domain (Insurance, Banking, Healthcare, etc.).


Program Structure

Semester 1

Managing Customer Experience

[ PGPSM 101 ]

Fundamentals of Selling

[ PGPSM 102 ]

Understanding Marketing Mix*

[ PGPSM 103 ]

Buyer Behaviour*

[ PGPSM 104 ]

Semester 2

Revenue Management Basics

[ PGPSM 201 ]

Operations in Customer Facing Business

[ PGPSM 202 ]

Research & Market Intelligence*

[ PGPSM 203 ]

Understanding E- Selling and Distribution*

[ PGPSM 204 ]

Semester 3

On the Job Project Work

[ PGPSM 301 ]

Project Report

[ PGPSM 302 ]

Note: * Please choose one


  • Graduate with 50% marks in any stream from an Indian or a foreign university
  • A candidate can either fill online application form or download it from the website and send the duly filled application form to the address mentioned on the form along with the application fee draft drawn in the favour of "Umak Educational Trust" payable at Gurugram. Candidate can also obtain the application form from the Institute's Admission Office by depositing the application fee in cash
  • Selection is based on personal interview
  • Candidates with up to 2 years of work experience will be given preference


Fee Structure


Installment 1

(on joining)

Installment 2



Year 1





  • GST @18% and any other applicable taxes are additional. Taxes are subject to revision as per the statutory policy of the government of India
  • First installment is payable as per the date communicated in the offer letter

Terms & Conditions

  • A refundable programme security deposit of Rs. 15,000 is to be paid at the time of admission. This is fully refundable when the student completes the programme or for some reason when he/she leaves the programme
  • If a student leaves the program in the middle of an academic year, then he/she is liable to pay half the annual fee for the particular year
  • Any taxes as applicable by law are not included in fees and will be charged additionally
  • Learning resources are provided/facilitated by the institute

Fee Refund Policy

  • Fee once paid is not refundable except the security deposit



CTC | Graduating Students (Rs.)

Placement Profile (%)

Percentage of students seeking employment vs. a higher degree

Recruiting Companies



Kaveri Vij

2007 Graduate | Partner, Designer Events Inc.

It dates back to 2007 when the glorious journey began with Vedatya and after four successful years of completion, I worked as an Events Coordinator at Pullman Gurgaon Central Park.

Vedatya taught me not only hotel management but how to walk the wonderful journey called Life. The institute has bestowed the seeds in me which make me what I am today. The four years at Vedatya have been remarkable not only in terms of academics but my overall development as an individual. The professors are the backbone of the institute who go out of the way to make sure your goal is attained as if it was their own. I'm now an entrepreneur, managing my own events management company, Designer Events Inc. When words such as "Kaveri Well Done" echo into my ears now. My heart smiles and owes all of it to Vedatya.